Issue 22 subscriber copy delay

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Moderators: The Mad Scribbler, April

Issue 22 subscriber copy delay

Postby sub executive on Wed Jul 06, 2011 11:37 am

Dear subscribers,

The Digital Artist issue 22 subscriber copies will be delayed due to production issues but will still be delivered in line with the on sale date of 14th July.

Please refrain from contacting the subscriptions customer service team for any missing issues until after the on sale day

Thanks,

Helen :D


Helen Harding
Subscriptions Executive
Imagine Publishing

t: 01202 586407
e: helen.harding@imagine-publishing.co.uk

Visit http://www.imaginesubs.co.uk now to subscribe to any Imagine title

Imagine Publishing Ltd - Richmond House - Richmond Hill - Bournemouth - Dorset - BH2 6EZ - http://www.imagine-publishing.co.uk
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Re: Issue 22 subscriber copy delay

Postby April on Thu Jul 07, 2011 10:46 am

For those who are a bit worried by Helen's post, I've put up a blog entry here which explains in a bit more detail the slight delay some of you may experience in receiving your subscription. Rest assured that we're working to minimise the unavoidable delay which is due to some external problems with the physical production of the magazine, and that we're as cross about it as you are (Probably more so; we're really excited about this issue and can't wait for you to see it!).

If you have any questions, please just drop me a line - my email address is in the mag and on the Contact Us pages of the website.
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Re: Issue 22 subscriber copy delay

Postby The Mad Scribbler on Fri Jul 22, 2011 5:25 pm

I know I'm a bit late to reply to this post but I thought I'd say thanks April for clarifying the situation.

I think Helen Harding could do with taking some lessons in customer service, especially in how to say sorry when a situation arises rather than "we've messed up - don't bother us about it".
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